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  • JomSocial – from success to failure to [blank]

JomSocial – from success to failure to [blank]

I was surprised to see Ijoomla taking over JomSocial – maybe I shouldn't be, but I was. JomSocial has slowly crumbling to pieces during a long time. Don't get me wrong, there is much to love about JomSocial, unfortunately the love has not been return. The only reason to why JomSocial still is around is due to low competition, there is only one more – Community Builder.

Here are some thought about what has happened in the past.

The stagnation

Product development
It was a long time ago that I said Wow! when reading the JomSocial changelog. Not many existing features has been implemented. Last time was when multiprofiles was introduced. Also, the choice to introduce multiprofiles was also a bit strange. JSPT (JomSocial partner) was already there, providing this feature. Customer has been asking for a subscription feature for a long time but this has never been implemented. Now, it's not relevant anymore, we got PayPlans and AEC.

New products instead off..
Sookachat was an extension that was pretty unique, a light weight chat. This was not included in JS, it was supposed to be a monthly fee service. The extension was not properly launched, instead it was killed. Next up was Offiria, also a monthly fee service, then JomSocial Hosted also monthly fees.. It was pretty obvious that JomSocial need cash. It also took resources (devs) away from JomSocial.

..maintain existing ones
JomSocial had a great lineup; there was JomSocial – a great community extension, MyBlog, a blog tool and JomComment, a comment system extension. They had it all, products that could be used as a package. But instead of maintaining these, new products were launched, letting new products, competitors, arise on the market (EasyBlog, JComments etc).

Bad support
When customers complain what you do? Erase grumpiness in the forum and start a ticket based system? No, by removing (hiding) the old forum, JomSocial really let their customers down. Questions was not answered or the answers was no real answers (strange, answer to other questions, just plain bad).

Releases
There were some Roadmaps, there were also some UserVoice based thingie. But JomSocial went their own way. They also decreased subscription period from 12 to 6 month (cash is king).

Transparency
A community extension should be driven or least be inspired by the community. JomSocial closed the doors and just replied polite or ignored user feedback, not letting user engage.
Reading the blog post from Ijoomla was really positive, it seams that they have a close eye on the issues surrounding JomSocial. I'm pretty harsh here but I really like JomSocial and I wish both Ijoomla and Azrul good luck in the future and hoping to see JomSocial being “pumped up”!

Reading the blog post from Ijoomla was really positive, it seams that they have a close eye on the issues surrounding JomSocial. I'm pretty harsh here but I really like JomSocial and I wish both Ijoomla and Azrul good luck in the future and hoping to see JomSocial being “pumped up”!

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